We hope you are satisfied with your purchase from Shapelily! If you are not happy with our products, we are happy to accept returns or exchanges of eligible items within 30 days of purchase.

● Return Request:

To request a return or exchange, please email us at [email protected] with your order number, reason for return or exchange, and relevant product information. Our customer service team will provide further instructions.

● Return Conditions:

We do not accept returns or exchanges under the following conditions:

Items purchased more than 30 days ago

Items that have been worn

Items that have been washed

Items that are damaged

Items with missing tags or packaging

Items marked as "Final Sale" at the time of purchase

Any misuse of the return policy

Other items that may affect resale

● Important Notes:

Return and exchange shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

Original shipping fees are non-refundable. Refunds for international orders will be processed according to the exchange rate at the time of the transaction.

For orders that need to be canceled but have not been shipped, we will offer a full refund.

We will NOT accept order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.

Initiate Return: Email [email protected] to request a return or exchange.

Prepare Package: Ensure the item meets return conditions and send it back to the specified return address.

Ship Item: Retain tracking information for your return package to monitor progress.

● Returns and Exchanges: Typically processed within 2-3 business days after receiving the item.

● Refunds: Usually appear in your account within 5-10 business days. If not visible after 10 days, please contact your bank; if the bank cannot process it, contact us immediately.

After initiating a return or exchange, you can check the status via email. Please follow these steps:

● Send Inquiry Email: [email protected] with the following details:

Order number

Date of return or exchange request

Product information (e.g., product name or number)

Any relevant return tracking numbers (if applicable)

Your contact information

● Wait for Response: Our customer service team will respond within 1-3 business days. We will review the status of your return or exchange and provide the latest updates.

If you receive a damaged or defective item, please contact our customer service team immediately at [email protected]. We will arrange for a replacement or refund as appropriate.

For any questions or concerns regarding returns and refunds, please contact us at [email protected]. Our customer service team is here to assist you.